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FAQ

Here are the most frequently asked questions. In order to improve our service, your feedback is greatly encouraged! Do not hesitate to send us the slightest remark, or request to info.supermoment@gmail.com


Q. Where do you deliver from?
A. We deliver from our partner factories located in China. Therefore, please wait for your items to be delivered separately (in case you order more than one item) as different factories are specialized in different production sectors.

Q. How long will it take for my orders to arrive?

A. It normally takes 15-25 business days for your orders to be delivered.

Q. How long before I receive my tracking number?

A. It normally takes 2-5 business days.

Q. Is the delivery really free?

A. Yes, thanks to our partnerships with logistics companies we can offer this unusual service.

Q. Where is your business located?

A. In the beautiful French country.

Q. In what currency will I be debited?

A. All our orders are made in euros.

Q. Will I receive a confirmation number after placing my order?

A. Yes, all customers receive their order number within 24 hours after placing it. Please contact us as soon as possible if this is not the case.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be sent to  info.supermoment@gmail.com

Q. How can I pay?

A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and also Paypal.

Q. Is the payment secure?

A. You are guaranteed that all your orders are secure and carried out in an encrypted manner.

Q. If I give you my email address will you sell it as information?

A. We NEVER share information with our customers. They are there only for our personal use in order to guarantee a relationship of trust between you and us.

Q. Do I have to pay customs fees?
A. Customs charges, if any, are entirely at our charge. You will never pay more than the amount stated on your order.